{"id":526923,"date":"2020-08-23T07:27:43","date_gmt":"2020-08-23T07:27:43","guid":{"rendered":"https:\/\/lepinland.com\/?page_id=526923"},"modified":"2023-12-26T16:07:55","modified_gmt":"2023-12-26T09:07:55","slug":"contact","status":"publish","type":"page","link":"https:\/\/lepinland.com\/de\/pages\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"<section class=\"section\" id=\"section_281550303\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1866189843\">\n\n\t<div id=\"col-1515736732\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b><\/b><\/h3><\/div>\n<p class=\"lead\">Please read our FAQ before sending us a message.<\/p>\n<div class=\"accordion\">\n<div id=\"accordion-377995243\" class=\"accordion-item\"><a id=\"accordion-377995243-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-377995243-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the delivery charges for orders from the Online Shop?<\/span><\/a><div id=\"accordion-377995243-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-377995243-label\">\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-526968\" src=\"\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop.png\" width=\"1225\" height=\"781\" alt=\"\" title=\"\" srcset=\"https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop.png 1225w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop-700x446.png 700w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop-768x490.png 768w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop-400x255.png 400w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-are-the-delivery-charges-for-orders-from-the-Online-Shop-600x383.png 600w\" sizes=\"(max-width: 1225px) 100vw, 1225px\" \/><\/p>\n<p>When you click add to cart, You can see shipping fee.<\/p>\n<p>Shipping fee is not include Import fee, Custom fee or Taxes.<\/p>\n<p>But don&#8217;t worry, please. Sometimes this fee is very expensive and we will support you in part for next order.<\/p>\n<\/div><\/div>\n<div id=\"accordion-736011924\" class=\"accordion-item\"><a id=\"accordion-736011924-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-736011924-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which payment methods are accepted in the Online Shop?<\/span><\/a><div id=\"accordion-736011924-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-736011924-label\">\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-526969\" src=\"\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop.png\" width=\"1226\" height=\"755\" alt=\"\" title=\"\" srcset=\"https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop.png 1226w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop-700x431.png 700w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop-768x473.png 768w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop-400x246.png 400w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/Which-payment-methods-are-accepted-in-the-Online-Shop-600x369.png 600w\" sizes=\"(max-width: 1226px) 100vw, 1226px\" \/><\/p>\n<p>LEPINLAND accept 2 payment method:<\/p>\n<p>Paypal &#8211; The most popular payment gateway in the world<\/p>\n<p>VTC Pay &#8211; You can pay with your Visa card via this payment gateway<\/p>\n<\/div><\/div>\n<div id=\"accordion-3742864266\" class=\"accordion-item\"><a id=\"accordion-3742864266-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3742864266-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long will delivery take?<\/span><\/a><div id=\"accordion-3742864266-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742864266-label\">\n<p>LEPIN use 2 method delivery:\u00a0<\/p>\n<ul>\n<li>Fastest Shipping Line : DHL, FedEx, UPS&#8230; &#8211; about 2-3 weeks<\/li>\n<li>Normal Shipping Line &#8211; about 4 weeks<\/li>\n<\/ul>\n<p><strong><span style=\"color: #ed1c24;\">NOTE:<\/span><\/strong> As the virus affects, many airlines were stopped so the logistics are slower than normal!<\/p>\n<\/div><\/div>\n<div id=\"accordion-932663158\" class=\"accordion-item\"><a id=\"accordion-932663158-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-932663158-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How secure is shopping in the Online Shop? Is my data protected?<\/span><\/a><div id=\"accordion-932663158-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-932663158-label\">\n<p>All orders are guaranteed for 180 days.<br \/>We use anti virus software so all customer data is kept safe.<\/p>\n<\/div><\/div>\n<div id=\"accordion-278434059\" class=\"accordion-item\"><a id=\"accordion-278434059-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-278434059-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What exactly happens after ordering?<\/span><\/a><div id=\"accordion-278434059-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-278434059-label\">\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_28638087\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1400\" height=\"172\" src=\"https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1.png 1400w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1-700x86.png 700w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1-768x94.png 768w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1-400x49.png 400w, https:\/\/lepinland.com\/wp-content\/uploads\/2020\/08\/What-exactly-happens-after-ordering-1-1400x172-1-600x74.png 600w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" title=\"\">\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_28638087 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<div id=\"accordion-1864310440\" class=\"accordion-item\"><a id=\"accordion-1864310440-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1864310440-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do I receive an invoice for my order?<\/span><\/a><div id=\"accordion-1864310440-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1864310440-label\">\n<p>We always update tracking number and give your invoice to your email.<\/p>\n<p>The value of the goods on the invoice will be reduced to ensure you will not pay too much taxes and expenses<\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1268004909\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" 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